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In order to better serve the global customers, we have listed the text prompt
Excellent shipping (free):
1. AliExpress Standard Shipping 2. China Post Registered Air Mail 3. etc
About these logistic way, you need go to local post office to take your item.
If you always donot go to post office to take your item, it will show that “undelivered”, and then return the item back.
(Your Local Post Office will inform you when your item arrived, or you can check your item information via your country po st office official website)
1. Delivery to your home: AliExpress Premium Shipping .
2. Other logistic: If you want your best logistic, You can choose other logistics, or contact us.
3. We will send tracking number to you when we shipping your package.
4. All packages are Air Mail.
Shipping time commitment:
1. Shipping time: You can see the specific time of logistic shipping when you choose the logistic way.
2. Promised to arrive time: within 60 days(Brazil 90 days)
Please do not open dispute if you cannot get your item within 60 days, you can ask help for us, we will do our best for your order,even refund all money! Thanks for your kindly understand!!!
3. However, Please do trust us. You will get the package in time.
4. Please write complete address, telephone, zip code, easy to receive packages faster.
5. Declare low value: Normally, we will deliver by Person to Person, we will declare low value 5-30 USD for all shipment. If you like to declare lower value than the order amount. Please write down your request in the order message, we will follow your instruction accordingly.
Perfect after-sales service system:
1. Long international shipping will damage and crush the package, if you found there is unpacking signs, please do not sign for. Outer Package in good condition, but the product retail package by extrusion deformation, but does not affect the product use, is normal.
2. if your Confirmation Time is coming,and still do not receive the goods,please contact with us to extend the delivery date.
3. Refund and Return
Cannot receive the item:
(1). More than 60 days — refund all money
(The premise is that you need open a dispute and choose “shipping method way not as described”, then we will refund all money.)
(2). Less than 60 days — not refund
(Please donot open dispute if you cannot receive your item within 60 days, you can contact us to help you, thank you for your understand!)
(3). The premise is that you need to go to the local post office to take your item.
4. Items are damaged when you take:
(1). T here is unpacking signs — do not sign for,return the item, then we refund all money, return fee we pay
(Please do not sign for, otherwise you need pay the return fee by yourself.)
(2). Item are damaged when you open the package — return the item, then we refund all money, return fee we pay
(You need give us video and pics of unpacking process to prove your problem, otherwise we cannot accept your problem. and we will bear less than $5 for the return of the logistics costs)
5. Quality issues:
(1). Quality issues — return the item, then we refund all money, Return fee customer pay (If it is man-made damage, no warranty.)
(2). Not satisfied with the item — not refund or you return the item, then we refund all money, return fee customer pay
6. Pay attention to:
(1). Return item must ensure the integrity of the goods, otherwise we will not accept the return.
(2). When we get the item back, then we will refund money.
(3). If you insist open dispute, you can choose “Personal reasons”, “easy return”, “shipping method was not as described”. then we will can help you to get your money back easily, otherwise it will be difficult !!!
We are pure-heart seller and our goal is 5 STARS.If you are satisfied with our product and service,please leave us positive feedback & a 5 star review!we will try our best to do better.
We focus at customer’s satification and always put it in highest priority. If you have any problem with the item, we can always try our best to Provide a good solution. Please do contact us in advance before leaving any negative/neutral feedback.Good communcation is important for us. We are for sure can make it a successful transaction for you.Thanks.